Box Office and Purchase Policy

Box Office

While the Coppell Arts Center is under construction, only the online Box Office is open.  You may also reach us by phone at 972-304-7047.

The Coppell Arts Center Box Office entrance is accessible from 505 Travis Street once construction is complete. Walk up Box Office hours will be Tuesday through Sunday, 11 am to 2 pm, and two hours prior to the start of any ticketed event.

Please note that the Coppell Arts Center is a cashless venue and accepts all major credit and debit cards for the Box Office, Concessions and Parking transactions. The cashless model allows us to operate more efficiently and effectively, allowing our team to focus more on the guest and their experience.


Purchase Policy

Tickets may be purchased online at coppellartscenter.org 24/7. Tickets may also be purchased by phone or in-person during Box Office hours at 972-304-7047. Each person, regardless of age, must have a ticket to be admitted, and an adult must accompany children under the age of 12. No babes in arms allowed.

Credit/ debit cards (Visa, MasterCard, Discover, American Express) are accepted at the Box Office. The Coppell Arts Center is a cashless venue. Online orders are processed by Etix, which is the Coppell Arts Center’s authorized ticket provider. Tickets are subject to applicable fees and are only valid for the event date and time listed on the ticket.

Fees

The total price of your ticket or order reflects the face value of your tickets plus ticket fees. The fees included with your ticket at the Coppell Arts Center are as follows:

  • A Facility Fee supports the operation and maintenance of the venue.
  • A Convenience Handling Fee is applied to each ticket to cover the processing and handling charges for each individual ticket

Methods of Delivery

Tickets purchased online and by phone are available for print at home, mobile delivery, or Will Call. Tickets purchased in person will be printed at the box office.

Will Call

Will Call tickets can be picked up during regular box office hours or one hour prior to showtime at the event. For Will Call pick up, ticket purchasers must present a picture ID for verification or the actual credit/ debit card used to purchase the tickets.

Refund Policy

All tickets are a final sale and nonrefundable. There will be no refunds of tickets or fees for reasons including but not limited to a missed event, seat location, or quality of the event. Due to the nature of event bookings, dates, times, performers, and schedules are subject to change. In the event of a change, the Coppell Arts Center reserves the right to present a substitution for the productions or performers currently scheduled.

If a ticketed event is canceled and rescheduled, patrons will receive the new event information through the email address provided at the point of sale. If a ticketed event is canceled in its entirety and not rescheduled, refunds will be given, or other accommodations will be made. If refunds are granted, tickets purchased with a credit/ debit card via the box office, online or by phone will automatically be refunded to the original card used.

If an event is delayed or must be shortened due to severe weather conditions deeming it unsafe for patrons to be at the Coppell Arts Center, management will make the best efforts to issue make-up offers for future events to those patrons impacted by severe weather conditions.

Lost/ Stolen Tickets

The Coppell Arts Center is not responsible for lost or stolen tickets. If your tickets have been lost or stolen, we encourage patrons to inform the box office as soon as possible at 972-304-7047 or [email protected]. There is no guarantee we will be able to assist you in replacing your lost or stolen tickets. However, we will attempt to remedy the situation and reissue your tickets when applicable.

Third-Party Ticketing

The Coppell Arts Center does not guarantee or recommend the purchase of tickets through any third-party reseller (broker or individual). We are unable to guarantee the validity of tickets purchased unless they are purchased through our box office or on our website, coppellartscenter.org. Tickets purchased through third-party resellers may be determined to be fraudulent, and admission to the event may be denied without compensation. The Coppell Arts Center is not responsible for tickets purchased from third parties.